Privacy Policy
Last Updated: August 18, 2026
Dianne's Ventures LLC, doing business as Roof Raptors ("Roof Raptors," "we," "our," or "us"), respects your privacy and is committed to responsibly handling personal information collected through our websites, including roofraptors.com and diannesventures.com, as well as through our communications and services.
This Privacy Policy explains what information we collect, how we use it, when it may be disclosed to third parties, and the choices available to you.
Information we collect
information You Provide
When you contact Roof Raptors, request an estimate, submit an inquiry, or otherwise interact with our websites, we may collect information including your:
Name
Email address
Telephone number
Street or property address
Project or service request
Information voluntarily included in messages, forms, or communications with us
We may also collect additional information when reasonably necessary to respond to your request or provide construction-related services.
information collected automatically
When you visit our websites, certain technical information may be collected automatically, including IP address, browser and device information, pages visited, referring pages, interactions with the website, approximate location information, and similar website usage information.
This information may be collected through cookies, pixels, tags, and similar technologies.
how we use your information
Roof Raptors may use personal information to respond to inquiries, prepare or coordinate estimates, communicate about requested services, schedule appointments, provide customer support, manage prospective and existing customer relationships, maintain business records, improve our websites and services, and operate our business.
Where permitted by applicable law and consistent with your communications preferences, we may also use contact information to send follow-up communications, newsletters, promotions, service information, and other marketing communications.
We may use website and advertising data to understand how visitors find and interact with our websites, measure advertising effectiveness, improve marketing campaigns, and better understand interest in our services.
email and marketing communications
If you provide your email address or otherwise consent to receive marketing communications, Roof Raptors may send newsletters, promotional messages, follow-up communications, service announcements, and other information concerning our business and services.
You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the applicable communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending communications reasonably necessary to respond to an inquiry, provide requested services, administer an existing customer relationship, or satisfy legal or operational obligations.
SMS and telephone communications
When you provide your telephone number in connection with an inquiry or requested service, Roof Raptors may use that number for service-related and transactional communications, including responding to your inquiry, coordinating estimates, scheduling appointments, providing project-related information, and communicating regarding services you have requested.
Where separate consent is required for promotional or marketing text messages, Roof Raptors will obtain such consent before using your telephone number for those purposes.
Consent to receive marketing communications is not a condition of purchasing Roof Raptors services.
Message and data rates may apply depending upon your wireless provider and service plan. You may request that communications stop using the instructions provided in the applicable message.
cookies, analytics & advertising technologies
Our websites use cookies and similar technologies for website functionality, analytics, advertising measurement, and marketing.
These technologies may include services such as Google Tag Manager, Google advertising technologies, Meta Pixel, and related analytics or advertising tools.
Depending upon the technology involved, these services may collect or receive information regarding your device, browser, website activity, interactions, referring sources, advertisements, and other online activity.
Some technologies may allow third-party providers to associate information regarding your interaction with our websites with information collected through other websites, applications, or services in accordance with those providers' own privacy practices.
Where required, non-essential cookies and tracking technologies will be managed through our website's cookie consent mechanism.
Additional information is available in our Cookie Policy.
targeted advertising
Roof Raptors may use advertising and analytics technologies to measure campaigns, understand how visitors arrive at our websites, and deliver or evaluate advertising.
We do not sell personal information to third parties for monetary compensation.
Certain disclosures or uses involving advertising platforms, cookies, pixels, or similar technologies may nevertheless be considered "sharing," "targeted advertising," or similar regulated activity under applicable privacy laws.
Where applicable law provides a right to opt out of such processing, users may exercise available choices through our cookie consent mechanism or by contacting us using the information below.
crm systems and third party service providers
Roof Raptors may use customer relationship management systems and other third-party technology providers to operate our business.
Personal information may therefore be processed by service providers supporting functions such as CRM management, website hosting, communications, email delivery, analytics, advertising, scheduling, data storage, and related business operations.
We provide or permit access to information only as reasonably necessary for these providers to perform their applicable functions, subject to their respective contractual obligations and privacy practices.
payment information
Roof Raptors does not currently collect or process customer payment information directly through its websites.
If online payment functionality is introduced in the future, payment information may be processed through a third-party payment provider. This Privacy Policy may be updated as appropriate to reflect any material change in our payment practices.
pocket office llc
Pocket Office LLC provides website and technology services supporting Roof Raptors.
Pocket Office LLC does not receive or have access to Roof Raptors customer or lead information submitted through the website as part of the current website configuration.
If the technical relationship changes in a manner that permits Pocket Office LLC to process personal information on behalf of Roof Raptors, appropriate privacy and contractual measures will be implemented and this Policy may be updated where necessary.
data retention
Roof Raptors retains personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, maintain customer and business records, provide services, resolve disputes, enforce agreements, and comply with applicable legal, tax, accounting, or regulatory requirements.
Retention periods may vary depending upon the type of information and the reason it was collected.
data security
Roof Raptors uses reasonable administrative, organizational, and technical measures appropriate to the nature of the information being handled.
However, no website, electronic communication, database, or method of electronic storage can be guaranteed to be completely secure. Accordingly, Roof Raptors cannot guarantee the absolute security of information transmitted electronically.
your privacy rights
Depending upon your state of residence and applicable law, you may have rights concerning your personal information, including rights to request access to certain personal information, correct inaccurate information, request deletion, obtain information concerning certain processing activities, or opt out of certain uses of personal information for targeted advertising.
Some rights are subject to statutory exceptions and verification requirements.
Privacy requests may be submitted to DJ@diannesventures.com.
Roof Raptors may request information reasonably necessary to verify your identity and process your request.
children's privacy
The Roof Raptors websites and services are intended for adults and are not directed toward children.
Roof Raptors does not knowingly solicit or collect personal information through its websites from children under 13. If we become aware that such information has been collected contrary to our practices, we may take reasonable steps to delete it.
third-party website & services
Our websites may contain links to third-party websites, platforms, social networks, or services.
Roof Raptors does not control the privacy or security practices of independent third parties. Your interactions with those services are governed by the applicable third party's own policies and terms.
texas privacy disclosures
Roof Raptors is based in Texas and serves customers throughout the San Antonio area, including Converse, Cibolo, Universal City, Schertz, Live Oak, New Braunfels, Boerne, Bulverde, Helotes, Alamo Heights, Stone Oak, and surrounding Bexar County communities.
To the extent the Texas Data Privacy and Security Act or another applicable Texas privacy law grants a consumer rights concerning personal data processed by Roof Raptors, eligible consumers may submit applicable requests using the contact information provided in this Policy.
The applicability of particular statutory rights may depend upon whether Roof Raptors falls within the scope of the applicable law and whether an exemption applies.
do not track and privacy controls
Browsers, devices, and privacy technologies may provide mechanisms for expressing privacy preferences.
Roof Raptors will maintain its cookie consent mechanism to provide applicable choices regarding non-essential website technologies. The availability and operation of particular controls may depend upon the visitor's browser, device, jurisdiction, and the technologies used by the websites.
changes to this privacy policy
Roof Raptors may update this Privacy Policy periodically to reflect changes in our services, websites, technology, business practices, or legal requirements.
Material updates will be reflected by changing the "Last Updated" date appearing at the beginning of this Policy.
contact information
Questions, concerns, or requests concerning this Privacy Policy or Roof Raptors' handling of personal information may be directed to:
Roof Raptors
Dianne's Ventures LLC d/b/a Roof Raptors
508 Pat Booker Rd., Suite 444
Universal City, TX 78148
Email: DJ@diannesventures.com
Websites: roofraptors.com and diannesventures.com